We
have 50 Customer Care Agents waiting to serve your customers.
These trained professionals are backed up by our state
of the art NEC call management system with
intelligent call routing and online screen POP.
The
NEC Neax 2400 IPX with 50 stations expandable to 2,000 is
a proven platform with cutting edge technology.
Up to date and
accurate reporting is the key to success. Our state of the
art call management system features a complete menu of over
70 reports that can be made available on an hourly, daily,
weekly or monthly basis. We can also provide customized reports
to meet your special needs.
CALL
ANALYSIS BY STATE
CALL
SUMMARY REPORTS
CALLS
OFFERED
CALL
DURATION
CALLS
ABANDONED
GENERAL
INQUIRIES
IN-BOUND
TELEMARKETING
Order Processing
Information Processing
Product Sales
Service Sales
Sales Call Routing
Reservations
Help Desk
OUT-BOUND
TELEMARKETING
Sales
Lead Generation
Customer Surveys
Donor Renewals
Gift Solitation
Quality Control
We
have 50 Customer Care Agents waiting to serve your customers.
These trained professionals are backed up by our state
of the art NEC call management system with
intelligent call routing and online screen POP.